Step 1: Log in to IMS

Navigate to Insurance Management Solutions.


  • Enter your Email.

  • Enter your Password.

  • Click 'Sign In'.

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Step 2: Navigate to the Help Desk


  • Click on 'Important Links'.

  • Select 'Alliance Help Desk'.


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Step 3: Begin a New Ticket


  • Click 'New Support Ticket'.


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Step 4: Fill out the Required Information


  1. Name of Requester: This can be your name, or if you are submitting a ticket on another person's behalf, it can be their name.

  2. Contact Phone Number: Enter the phone number of the individual who should be contacted regarding this issue.

  3. Subject: Provide a concise description of your issue.

  4. Type: Ensure the type you select aligns with your issue. For instance, 'New Hire Submission' should only be used for the hiring of new personnel, not for recently hired individuals to submit other types of tickets.

  5. Priority: Choose the appropriate priority level based on the impact and urgency of the issue:

    • Low: Hinders work but doesn't prevent it, affects one person.

    • Medium: Hinders work but doesn't prevent it, affects multiple people.

    • High: Prevents work, affects one person.

    • Urgent: Prevents work, affects multiple people.

  6. Description: Provide a detailed description of the issue. Include any screenshots of the problem or errors you have encountered to assist in troubleshooting.

  7. Click 'Submit' to finalize your ticket submission.


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Once you've submitted your ticket, a member of our support team will be in touch with you as soon as possible to address your concerns.