Support Agents

Change Phone Number
Prerequisite: Be logged into IMS Once logged into IMS, begin by navigating to the "Manage" option located in the top right corner.  ...
Tue, 12 Sep, 2023 at 1:44 PM
Referral Agent Account Request
Prerequisite: Sign into IMS 1. Enter agent's email address in Email Address box (Required) *If this error is received, the email address is in an...
Thu, 28 Sep, 2023 at 9:02 AM
Referral Agent Submission Form
Page will load as shown: Agent Data: 1. Select Agent from dropdown list 2. (Optional) Type Runner's name 3. Click "Confirm Agent Inf...
Wed, 21 Sep, 2022 at 12:28 PM
Text Multi-Factor Authentication (MFA) Activation Guide
Prerequisite: Be logged into IMS & ensure your phone number is correctly entered in the system.  Important Note: If phone number is not accurate, pleas...
Tue, 12 Sep, 2023 at 1:44 PM